Muharram, Armansyah (2014) Evaluasi dan Perancangan Perbaikan Kualitas Sistem Pelayanan Nasabah pada Unit Costumer Service Bank Syariah dengan Metode SERVQUAL dan Six Sigma. S2 thesis, Universitas Mercu Buana.
Full text not available from this repository.| Item Type: | Thesis (S2) |
|---|---|
| Call Number: | TI/53/15/069 |
| NIM/NIDN Creators: | 55311120049 |
| Uncontrolled Keywords: | SERVQUAL, Gap, Six Sigma, DMAIC, Kepuasan Nasabah |
| Divisions: | Pascasarjana > Magister Teknik Industri |
| Depositing User: | Admin Perpus UMB |
| Date Deposited: | 11 Sep 2015 16:00 |
| Last Modified: | 12 May 2017 03:15 |
| URI: | http://repository.mercubuana.ac.id/id/eprint/13949 |
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